by
South Carroll Sr. & Community Center
Carroll sr center
Sykesville, MD

DC Fast: 2 (50 kW)
08/31/22
❌ 43395 (does not initiate)
❌ 43396 (very slow – 16 kW)

10/22/22
❌43395 (does not initiate)
❌43396 (very slow – 16 kW)

43395

Aug 31, 2022 at 4:10 PM – from: Customer

Submitted via App – Unable to charge, Other. Kept getting the “charger did not detect the vehicle’ error message. Could not charge on this charger after multiple attempts. See picture. (i)

Oct 22 at 9:08 AM – from Customer

Submitted via App – Unable to charge, Other. Message on screen: Charger did not detect the vehicle. Check the connector or the ignition.

43396

Aug 31 at 3:xx PM – from: Customer

Submitted via App: Described Issue. provide the make and model of your EV and report if there was any type of adapter in use? We apologize for any inconvenience this has caused you. Please let us know if you have any update or further issues with this unit. (i)

Oct 22 at 9:14 AM – from Customer

Submitted via App – Unable to charge, Other. Initiated a charge but the unit stopped within a few minutes. Tried a second time and it quit again. Charge speed was only 15 kW when it was charging. Message on screen said “Charge ended by user! DTC 25003” (i)

Oct 27 at 3:06 PM – from: SRS

Thank you for reaching out to Shell Recharge Solutions regarding a failed session at 43396 – BGE-S Carroll Sr CC. We wanted to see if you could provide a few more details into what occurred? Did it seem like there was an issue with the connector at the unit and did it feel loose? Could you provide the make and model of your EV and report if there was any type of adapter in use? We apologize for any inconvenience this has caused you. Please let us know if you have any update or further issues with this unit.

Notes

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